Delivery & Returns
This policy is part of our Terms & Conditions.
Fellow Future is a multi-seller marketplace B2B2C where Partners (herein called "Sellers") sell their sustainable products, education, and services to other partners and customers in the network. When you order a product from Fellow Future, the product is delivered to you directly from the Seller’s warehouse. We never hold any stock on our own, so we cannot be responsible for the delivery of products you have purchased from us at Fellow Future.
1. Logistics & Fulfilment
As soon as you have placed an order, your payment has been processed and your order is confirmed, the Seller has the responsibility to fulfil it. The delivery options are listed on the Sellers’ product pages. You must always ensure that your address and information is correct when you place an order. If incorrect, the Seller will not be liable for lost and undelivered items. You are personally responsible for the redelivery if the product is returned.2. Delivery Time and Costs
On the product page, the Seller will let you know the delivery time and when they aim to dispatch your product. If you order multiple products from different Sellers, at different locations, those items may arrive at different times because they are sent separately from each Seller. Fellow Future sets the cost of delivery (flat rate €60, and free delivery if you spend €60 or more). The Seller decide which countries and locations they can deliver to and which courier service they wish to use. Each Seller may have different delivery time and pick-up options. If you use a promotional code when making a payment, the reduction is usually applied to the price of the product and does not include the price of delivery.
3. Delivery Confirmation
As soon as your order has been sent, you will receive a delivery confirmation by email. If the Seller has utilized a tracking service, the confirmation email will contain a tracking number and details of when the Seller dispatched the product. Orders will be delivered to you within the timeframe provided on the product page. In case of a delay, we appreciate your patience. Special circumstances may appear that are beyond the control of the Seller that may be caused e.g. by the pandemic, bad traffic, weather conditions etc. Or it may be because the item is out of stock, or the Seller is trying to deal with a lot of orders. Our Sellers are companies with different sizes, and are often independent startups/SMEs. Together with us, they all strive towards doing the right thing towards you, the planet and environment.
If you have any issues with a delivery, you can contact the Seller directly by clicking on the Seller’s contact details on the Product page. If you continue to have issues with a delivery that has not been resolved by the Seller, please contact us at info@fellowfuture.com and we will try to resolve the issue.
4. Returns Policy
At Fellow Future we take a lot of care to ensure that when goods reach you, they are in line with what you expect and that you are happy with your purchase. If you are unhappy or have received something you have not ordered, your item is missing, or you discover a fault, please contact the seller directly and provide them with the following information: 1) Your order number, 2) The item’s name and number, and 3) A description of the fault.
If you experience a problem and/or can’t reach the seller by email or phone, contact us at info@fellowfuture.com If the Seller approves your return, you can easily return your product by logging into ‘My Account’, then you click on ‘Orders’ and then select ‘Request Refund’. You have 14 days to inform the Seller of your wish with to return an item and the reason to return an item. We provide you with the Sellers address and then you have another 14 days to return the item. This will give you a total of 28 days to send an item back.
If you experience a problem and/or can’t reach the seller by email or phone, contact us at info@fellowfuture.com If the Seller approves your return, you can easily return your product by logging into ‘My Account’, then you click on ‘Orders’ and then select ‘Request Refund’. You have 14 days to inform the Seller of your wish with to return an item and the reason to return an item. We provide you with the Sellers address and then you have another 14 days to return the item. This will give you a total of 28 days to send an item back.
All items returned must be in their original condition (including but not limited to their original content, packaging, labels and stickers etc.). If you wish to return a beauty product, for example, it must not be opened and must have all the seals in place. If this is not the case the Seller will not accept the return. Some items are non-returnable because of health and safety reasons, or because they are artidsan and handmade, fragile, custom-made or made to order, perishable such as food, flowers etc. and items that by their nature cannot be returned, and items that cannot be restored to the same physical state as they were supplied. If this is the case, Sellers are responsible to provide this information on the product page. It is up to each Seller to decide if they accept to exchange items. You can request this by following the same process as requesting a refund but instead you should select “Exchange” from the drop down menu. If a Seller is unable to process an exchange you are still able to request a refund and reorder the item.
The returned item will be checked by the Seller, and you will be notified of the Seller’s decision to approve or reject your request for a refund. If approved, we will confirm the details of your refund. All approved refunds will be processed within 14 days from the date the returned item was received by the Seller. Unless the Seller offers free returns you are responsible for the costs of the return postage and packaging. It is always advisable to ensure you have proof of postage so make sure you do before you send the item.
If the item is damaged, faulty, or doesn’t match the listing description the Seller is responsible for the costs of returning the item. Our Sellers are from Sweden and the Nordics, from Europe and other parts of the world, selling on the Swedish market. We do not expect any additional or unexpected costs and/or import taxes when you purchase an item. If you for any reason are charged additional costs or taxes to receive an item, those cannot be refunded upon the return of that item. If you experience such costs, please notify us immediately at info@fellowfuture.com
If the item is damaged, faulty, or doesn’t match the listing description the Seller is responsible for the costs of returning the item. Our Sellers are from Sweden and the Nordics, from Europe and other parts of the world, selling on the Swedish market. We do not expect any additional or unexpected costs and/or import taxes when you purchase an item. If you for any reason are charged additional costs or taxes to receive an item, those cannot be refunded upon the return of that item. If you experience such costs, please notify us immediately at info@fellowfuture.com